Can I add other ingredients other than salt and water?
No, you should not add other ingredients other than salt and water as it will not improve performance; and may generate harmful substances or affect the sterilization ability.
Last updated: December 10, 2019 05:16
Does Egret gives out smell under operation?
You may notice a slight “swimming pool smell” from Egret, as chlorine water is generated after electrolyzing the salt and water.
Last updated: December 10, 2019 05:16
How long does the EO water last for?
EO water will last for 6-8 hours before losing the sterilization ability. You should pour out the expired water and add new salt and water to generate active EO water again.
Last updated: December 10, 2019 05:16
Do I need to wear protective gloves when using Egret?
No, EO water is a non-toxic solution so it is perfectly safe to use Egret without wearing gloves.
Last updated: December 10, 2019 05:16
Can I use Egret to clean fruit and vegetables?
Yes, Egret can remove dirt and pesticides, but please rinse under running water before consuming.
Last updated: December 10, 2019 05:16
Can I use Egret on baby products and pet toys?
Yes, Egret sprays non-toxic solution so it can be used for cleaning baby and pet products.
Last updated: December 10, 2019 05:16
What does Egret warranty cover?
Our lifetime warranty covers below:
- Any defect in the material and construction of the device will be covered
- All Egret received by us for warranty will be repaired back to brand-new performance, and
- If it cannot be repaired, it will be replaced with a brand new or refurbished unit of the same model
- The high quality battery of Egret is designed to last 5 years under normal usage. We consider this as the lifetime of Egret
- Accidental damage, abuse or generally wear and tear that doesn’t affect use are not covered
- Warranty only covers Egret in original, unmodified condition. Opening up the shell or tampering of the device may void its warranty
- If your case is not covered by the above, we still encourage you to contact us as we can repair your Egret outside of warranty, charging actual material and labor costs
Last updated: December 10, 2019 05:16
What to do if Egret doesn’t electrolyze?
Solution: A – Check the electrode setting screw. If loosen, remove bottle and tighten the bolt with screwdriver. B – Check battery level, please recharge if needed.
Last updated: December 10, 2019 05:16
What to do when there is slow “fogging” effect.
Solution: A – Please make sure adequate amount of salt is added to the solution, especially if distilled water is used. B – Check if electrode is stained, clean electrode with plastic/nylon brush (do not use metal brush as this may damage it!)
Last updated: December 10, 2019 05:16
What to do if I cannot switch on Egret?
Solution: A – Check battery level, recharge if needed. B – Reboot after recharging.
Last updated: December 10, 2019 05:16
How much salt do I need to add to Egret?
5g of salt should be added to 800ml of water (full capacity of Egret)
Last updated: December 10, 2019 05:16
Can I use Egret on cars？
Egret can decompose TVOC and PM2.5 and other harmless molecules inside the car.
Last updated: December 10, 2019 05:17
Can Egret decompose the smell in newly furniture?
Yes, Egret can decompose the smell in newly furniture.
Last updated: December 10, 2019 05:16
How to know when it is time to change the electrode?
The electrode is designed for regular use 3 times per day for 3 years. Therefore, we suggest to replace after 3 years
Last updated: December 10, 2019 05:16
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